At Fairwood Firewood, customer satisfaction is our priority. However, due to the nature of our product, please review our return and refund policy carefully:
Non-Returnable Items: Firewood is a consumable product and cannot be returned once delivered and accepted. We recommend reviewing your order carefully before completing the purchase.
Order Cancellations: Orders can be cancelled before they are processed for delivery. Please contact us as soon as possible if you need to cancel.
Refund Process: Approved refunds for eligible cases will be processed to your original payment method within 5–7 business days.
Damaged or Defective Firewood: If your firewood arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or refund where necessary.
If you have any concerns, feel free to contact us.
Whether you have questions about our premium firewood selection, want to place a bulk order, or need assistance with delivery, we’re here to help. Fill out the form below or reach out directly using the contact details provided. Our team is ready to ensure you have the best firewood experience!
